Refund policy

Sales Exchange

• We only replace item within a 6 months period if product purchased has a manufacturing defect.
• If you need to exchange an item, send us an email (babycarriersrentalsg@gmail.com) or contact us via WhatsApp (wa.me/6593384306). We will instruct you where to send the item and how to collect a new piece should the exchange is approved after inspection.
• Inspection will incur an admin fee of $15 and should shipping be required, it has to be borne by the client.

Sales Return and Refund 

• Only regular priced item may be refunded within 24 hours from time of purchase. 
  
• Refund will not be eligible for item bought:
  • with gift card
  • on discount 
  • without original packaging or tag
  • was stained
  • was washed 
  • and handed over face to face 
• To initiate the refund process, we will require a proof of purchase through your online order.
• Do not send the item back to the manufacturer.
• It is required for client to pay for shipping fee and admin fee prior to inspection.
• Shipping cost is non-refundable regardless of approval or rejection of return. 
  
• Once return item has been well received, we will notify you of the approval or rejection of refund within 72 hours of inspection.
• If refund is approved, amount will be credited to you within 14 business days, to your bank account or remain as store credit with no expiry (dependent on company’s discretion).

Note: Policy stated above is only applicable to sales item. Rental item will abide to rental terms and conditions agreed upon.